Privacy Statement

Privacy Statement

At FX Agency, we aim for a healthy balance between freedom and responsibility (be sure to read our Stories!) and believe in keeping rules to a minimum. However, if there’s one area where we feel rules are essential, it’s your personal data – which is where this Privacy Statement comes in. This Statement applies to our website, www.fxagency.nl, as well as to all our subdomains and our services. We are FX Agency B.V. (referred to below, less formally, as ‘FX Agency’, ‘we’ or ‘us’) and are domiciled at Maliebaan 68 in Utrecht, the Netherlands. Our Chamber of Commerce registration number is 56101740.

Our promise

In taking this oath, we’ll gladly raise our right hand (virtually, anyway).
We respect the privacy of all visitors to our website, our service providers, and our clients and potential clients. We take data protection seriously, handle your data with care, and will never sell it on to any third parties. We will only share your details with third parties if personal data processing is essential to their services, or if we are required to do so by law. We have also taken appropriate precautionary measures on our systems to prevent abuse, loss, unauthorized access, involuntary disclosure and unauthorized modification of your data. Finally, of course, we comply with the applicable European and Dutch privacy laws and regulations at all times.

Personal data

At FX Agency, we process the data you have shared with us directly, or which we have collected through cookies (provided you have enabled cookies in your browser). If you contact us, we will store your details on our system. Most of these details will be company data, but they might also be personal data, which is defined as any data that can be traced back to you individually. Although you’re never obliged to share your personal data with us, having it on our systems does help us to do a better job serving and assisting you.

What types of data do we collect?

You might say: it’s all well and good that you’re committed to protecting my personal data – but what data do you collect exactly? In any case, we never collect more than we need. We might collect the following types of data:

Company data

Company name
Postal address and physical address
Telephone numbers
Email addresses
Organizational structure
Any other company data you might share with us in our correspondence with you.

Personal data

Full names
Job title
Telephone numbers
Email addresses
Any other personal data you might share with us in our correspondence with you.

That’s all. We absolutely will never share what is known as ‘sensitive personal data’, such as your political opinions or affiliations, religious beliefs, or medical details and other health-related information.

How long do we keep your data?

We don’t keep any of the data you share with us any longer than necessary. This means we destroy the data as soon as we no longer need it for the purposes for which we collected it. So, if you’re a client of ours, we will retain your details as long as you remain our client, or longer if this is necessary in order to fulfil certain statutory and legal requirements.

We will send you newsletters on a semi-regular basis, including during the holiday season or if we have some news to share with you. You will receive this newsletter if we have your details on our system. If you prefer not to receive these newsletters, no problem at all – you can always opt out by clicking the link you’ll find at the bottom of all our emails.

With whom do we share data?

As a rule, we don’t share your details with anyone. We are only authorized to share data with third parties if this is absolutely necessary for performing work that supports us in managing your project. In this case, we sign a data-processing agreement that complies with the applicable laws and regulations and our own standard for data processing. In rare situations, we may also be required to hand over data to the competent authorities (including government agencies). In this case, we have no choice but to cooperate.

Transfer of personal data

As a general rule, we process personal data only within the European Economic Area (EEA). If it is necessary to process personal data in countries outside the EEA, we will obviously do this in compliance with the relevant laws and regulations (for example, by signing model contracts approved by the European Commission).

Your rights

When it comes to your personal data, you have certain undisputed rights. For example, you always have the option to access, modify or erase any of your personal data we have stored on our systems. You can submit a request to this effect by sending an email to contact@fxagency.nl. To make sure it was really you who submitted the request to access your data, we will ask you to enclose a copy of your ID. When sending us this copy, make sure your photograph, the Machine Readable Zone (MRZ; this is the codified element in your passport that contains your personal data), passport number and social security number (Burgerservicenummer if you live in the Netherlands, or otherwise your country’s equivalent) are all blacked out. We will respond to your request as soon as possible, and in any case within four weeks.

Changes

Since the data protection laws and regulations may be amended at any time, we recommend that you check this Statement every time we work together.

If you have any questions or complaints, or if anything is still unclear, we’re here to help. Call us at +(0)30 820 02 39 or send us an email.

If you have any complaints regarding personal data protection or feel that your privacy has been compromised in some way, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

This document was last updated in May 2022.